topic Re: Charged extra $20 despite just receiving my sim in Get Support

Charged extra $20 despite just receiving my sim

jocun12 — Fri, 30 Jan 2026 03:22:40 GMT

registered for the $20 flash plan and paid for a Sim and subscription. got my Sim today and set it up but I had to pay an extra $21 and theyre saying my plan is for $40.

Re: Charged extra $20 despite just receiving my sim

hairbag1 — Fri, 30 Jan 2026 03:25:48 GMT

@jocun12

the terms clearly indicate that the promo was new activations of $40 and higher.

Re: Charged extra $20 despite just receiving my sim

jocun12 — Fri, 30 Jan 2026 03:35:59 GMT

I am a new activation

Re: Charged extra $20 despite just receiving my sim

hairbag1 — Fri, 30 Jan 2026 03:40:52 GMT

@jocun12

use this link to dm Customer Support for their reply to your question...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437