topic Re: Number Transfer: Troubleshooting Steps in Get Support

Re: Number Transfer: Troubleshooting Steps

ColinSearle — Fri, 30 Jan 2026 02:55:48 GMT

Hello, I've sent multiple messages for support on this issue. My number was half ported and SMS does not work, and I have not received a response after the issue in five days. Please send a response ASAP as this issue needs to be escalated.

Re: Sms not working on ported number

ColinSearle — Fri, 30 Jan 2026 02:53:18 GMT

Can you share the number with me as well? Thx.

Re: Number Transfer: Troubleshooting Steps

softech — Fri, 30 Jan 2026 03:04:54 GMT

@ColinSearle

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Number Transfer: Troubleshooting Steps

Didi_ — Fri, 30 Jan 2026 12:13:50 GMT

At first I didnt get responses when I just messaged CS_Agent. I then added 2 more I found here in the community that someone recommended, and messaged them each separately. Once I did that someone finally got back to me after a few days. Message all three and hopefully that will speed their response like it did with me:

CS_Agent

CSA_PM

DR_PM