topic Re: New account in Get Support

New account

Polu — Fri, 30 Jan 2026 01:53:49 GMT

Hello, i had placed the order of a new Sim on January 26th, 2026 as I'm looking to switch my networks. I have not received my Sim card yet for activation, it's been a 5 days and I need to cancel my previous network or i will be charged for another month. If someone doesn't respond or if I don't receive my Sim by Monday I will cancel the subscription with public mobile.

Re: New account

hTideGnow — Fri, 30 Jan 2026 01:55:26 GMT

hi @Polu

good news is many I was helping told me their couple days issues are resolved today. So, PM is definitely working

message them again tomorrow morning for update and hope they will get to you tomorrow

Re: New account

iceman44 — Fri, 30 Jan 2026 02:32:20 GMT

They will get back to you...They are dealing with a lot of new traffic. If you managed to sign up for the $20 plan...I'd say its worth it. Once you get the sim start the transfer over to PM - should take under an hour to get on public mobile.

Re: New account

Moses_B — Sat, 31 Jan 2026 00:07:30 GMT

@Polu We apologize for the delay, but we sent a private message so we can review your case, please double-check your community inbox