topic Re: Pls help! !ESIM QR code can't active in Get Support

Unable active qr code

Imeason — Mon, 26 Jan 2026 17:35:06 GMT

Hi I just port in and I got welcome email with eSIM QR code but when I scan it and shows this eSIM is no longer valid. The app shows could not install eSIM. My phone support eSIM and my previous courier was eSIM. I sent ticket to cs_agent but it already 6 hours ago nothing received. I need go out with data, who can help me 😞

Re: Unable active qr code

hTideGnow — Mon, 26 Jan 2026 17:36:11 GMT

hi @Imeason

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable active qr code

Imeason — Mon, 26 Jan 2026 17:38:42 GMT

I have sent a message 6 hours ago, but nobody replied me

Re: Unable active qr code

Sansan — Mon, 26 Jan 2026 17:39:15 GMT

It could be that the eSIM was already installed in your phone.

While you are waiting for cs, check Cellaulur Settings or your SIM Manager it could be installed already called business or travel.

If it's there you would need to set it as primary and disable any other non PM.

Re: Unable active qr code

Sansan — Mon, 26 Jan 2026 17:40:04 GMT

Others have been waiting for 36+ hours already.

Re: Unable active qr code

Imeason — Mon, 26 Jan 2026 17:43:10 GMT

sad

Re: Unable active qr code

Imeason — Mon, 26 Jan 2026 17:46:44 GMT

I checked and there is no new eSIM, I could not understand why the QR code can’t be rescanned and add it again.

Re: Porting issue

hTideGnow — Mon, 26 Jan 2026 17:57:15 GMT

@Imeason wrote:
Same here

HI @Imeason

please tell us what was wrong, what you have done and what error

Re: Unable active qr code

Frank52 — Mon, 26 Jan 2026 17:58:48 GMT

Have you tried rebooting your cellphone to see if that fixes the glitch?

Re: Porting issue

Imeason — Mon, 26 Jan 2026 18:00:08 GMT

Re: Unable active qr code

Imeason — Mon, 26 Jan 2026 18:01:16 GMT

I tried and it still show me

Re: Porting issue

hTideGnow — Mon, 26 Jan 2026 18:01:37 GMT

hi @Imeason

that usually means the eSIM already installed by the app. Can you check your Settings -> Cellular screen?

Re: Porting issue

Imeason — Mon, 26 Jan 2026 18:08:52 GMT

After deleted the previous carriers eSIM this page like this

Pls help! !ESIM QR code can't active

Imeason — Tue, 27 Jan 2026 04:44:41 GMT

I switched to Public Mobile last night and have been facing eSIM activation failure ever since. I am unable to add the eSIM by scanning the QR code provided in the email, and my cellular settings are currently empty.

I submitted a support ticket 18 hours ago but have not received a resolution. I stay home all day and I urgently need my phone service tomorrow. Since there is no live center, how can I do right now? Please help！！！

Re: Pls help! !ESIM QR code can't active

CSA_PM — Fri, 30 Jan 2026 00:54:25 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage