topic Re: Order SIM but Process Only Charged Me in Get Support

Order SIM but Process Only Charged Me

KleeRob — Fri, 16 Jan 2026 23:38:51 GMT

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an error when I want to send a private message to Public Mobile.

Re: Order SIM but Process Only Charged Me

CharlieWhisky — Fri, 16 Jan 2026 23:32:35 GMT

You can send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Order SIM but Process Only Charged Me

BKNS27 — Fri, 16 Jan 2026 23:54:21 GMT

@KleeRob

Did you type in “Submit a Ticket” then Contact on Chatbot?

Re: Order SIM but Process Only Charged Me

SamSong2345 — Sun, 25 Jan 2026 00:09:52 GMT

Did you receive the SIM card? I too placed an order in the app, payment was successful but order not processed. Support agent said they don’t have access to online orders, when the message clearly states to contact support.

Re: Order SIM but Process Only Charged Me

RamsayMcKee — Thu, 29 Jan 2026 23:06:05 GMT

I had the exact same issue. Two days since I submitted a support ticket request to CS_support but no resolution. Will be contacting my credit card company to do a chargeback soon - seems like this is Public Mobile's standard approach to requesting a physical SIM card.

Re: Order SIM but Process Only Charged Me

SamSong2345 — Fri, 30 Jan 2026 00:03:05 GMT

@RamsayMcKee CS Agent credited my account, and informed me to order on Amazon. It appears they don’t accept SIM orders anymore, all go through Amazon. Once an Agent get to your ticket, it’s likely they’ll credit you too.

Re: Order SIM but Process Only Charged Me

RamsayMcKee — Fri, 30 Jan 2026 00:06:17 GMT

Then why even have the option to order a physical SIM through them? What happens if I don't want to order it through ScAmazon?

Re: Order SIM but Process Only Charged Me

SamSong2345 — Fri, 30 Jan 2026 00:28:56 GMT

@RamsayMcKee I asked the same question! They told me the alternative is to buy/pick up from a kiosk.

Re: Order SIM but Process Only Charged Me

RamsayMcKee — Fri, 30 Jan 2026 00:33:28 GMT

Doesn't work for me living in a remote town of 1,500 people, with the nearest Public Mobile kiosk being three hours drive away. It's interesting that people getting paid nothing are happy to respond to inquiries here but the customer service reps are notably silent, for days.