topic Re: Unsuccessful Sim Order but payment deducted in Get Support

Unsuccessful Sim Order but payment deducted

noburgers — Tue, 18 Nov 2025 22:50:13 GMT

Help! I order a sim card and there is unsuccessful error. So, I tried 2 more times but didn't realized the payment was deducted 3 times. Is there anyways to cancel all the orders??

Re: Unsuccessful Sim Order but payment deducted

slusagm — Tue, 18 Nov 2025 20:47:31 GMT

Ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Unsuccessful Sim Order but payment deducted

CSA_PM — Tue, 18 Nov 2025 22:07:58 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Unsuccessful Sim Order but payment deducted

RamsayMcKee — Thu, 29 Jan 2026 23:09:45 GMT

I've had the same issue (ordered a SIM card, PM took payment, but app said there was a problem and to contact support. It's been two days since I submitted a ticket, no response from Customer Support yet. No accountability.