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    <title>topic Re: QR or passcode in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/QR-or-passcode/m-p/1409162#M963119</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/650344"&gt;@beaver3&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;WithPM, you cannot move your existing eSIM, you need PM App to buy a new eSIM on the new Phone&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;STRONG&gt;To rebuy new eSIM for FREE,&lt;/STRONG&gt;&amp;nbsp;first, download the app on your new phone and login.&amp;nbsp; If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Once logged in, Click&amp;nbsp;&lt;STRONG&gt;Account&lt;/STRONG&gt;&amp;nbsp;from the bottom, then&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;click&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchase SIM Card&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;and&amp;nbsp;select&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;eSIM&lt;/STRONG&gt;&lt;SPAN&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Once it confirms your phone is eSIM compatible, click&amp;nbsp;&lt;STRONG&gt;Pay $&amp;nbsp; and Install&lt;/STRONG&gt;&lt;EM&gt;&amp;nbsp;(the system will check and apply a $5 credit to bring the total price back to $0 at checkout),&amp;nbsp;&lt;/EM&gt;and follow the prompt to complete and purchase and install eSIM on your device&lt;BR /&gt;(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="https://www.publicmobile.ca/en/get-help/articles/esim-faqs" target="_blank" rel="nofollow noopener noreferrer"&gt;https://www.publicmobile.ca/en/get-help/articles/esim-faqs&lt;/A&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;EM&gt;While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee,&amp;nbsp;&lt;STRONG&gt;provided you meet certain conditions&lt;/STRONG&gt;.&lt;/EM&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;EM&gt;To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;*&amp;nbsp; The current Public Mobile eSIM must be actively installed in the device you’re transferring from.&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;*&amp;nbsp; The eSIM must have been purchased at least 15 days prior to the new request.&lt;/SPAN&gt;&lt;/EM&gt;&lt;/P&gt;</description>
    <pubDate>Thu, 29 Jan 2026 22:28:00 GMT</pubDate>
    <dc:creator>softech</dc:creator>
    <dc:date>2026-01-29T22:28:00Z</dc:date>
    <item>
      <title>QR or passcode</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/QR-or-passcode/m-p/1409160#M963118</link>
      <description>&lt;UL&gt;&lt;LI&gt;How do I get a QR code or passcode to set the phone up on my new iphone 12&lt;/LI&gt;&lt;/UL&gt;</description>
      <pubDate>Thu, 29 Jan 2026 22:24:07 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/QR-or-passcode/m-p/1409160#M963118</guid>
      <dc:creator>beaver3</dc:creator>
      <dc:date>2026-01-29T22:24:07Z</dc:date>
    </item>
    <item>
      <title>Re: QR or passcode</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/QR-or-passcode/m-p/1409162#M963119</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/650344"&gt;@beaver3&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;WithPM, you cannot move your existing eSIM, you need PM App to buy a new eSIM on the new Phone&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;STRONG&gt;To rebuy new eSIM for FREE,&lt;/STRONG&gt;&amp;nbsp;first, download the app on your new phone and login.&amp;nbsp; If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Once logged in, Click&amp;nbsp;&lt;STRONG&gt;Account&lt;/STRONG&gt;&amp;nbsp;from the bottom, then&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;click&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchase SIM Card&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;and&amp;nbsp;select&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;eSIM&lt;/STRONG&gt;&lt;SPAN&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Once it confirms your phone is eSIM compatible, click&amp;nbsp;&lt;STRONG&gt;Pay $&amp;nbsp; and Install&lt;/STRONG&gt;&lt;EM&gt;&amp;nbsp;(the system will check and apply a $5 credit to bring the total price back to $0 at checkout),&amp;nbsp;&lt;/EM&gt;and follow the prompt to complete and purchase and install eSIM on your device&lt;BR /&gt;(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="https://www.publicmobile.ca/en/get-help/articles/esim-faqs" target="_blank" rel="nofollow noopener noreferrer"&gt;https://www.publicmobile.ca/en/get-help/articles/esim-faqs&lt;/A&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;EM&gt;While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee,&amp;nbsp;&lt;STRONG&gt;provided you meet certain conditions&lt;/STRONG&gt;.&lt;/EM&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;EM&gt;To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;*&amp;nbsp; The current Public Mobile eSIM must be actively installed in the device you’re transferring from.&lt;/EM&gt;&lt;BR /&gt;&lt;EM&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;*&amp;nbsp; The eSIM must have been purchased at least 15 days prior to the new request.&lt;/SPAN&gt;&lt;/EM&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Jan 2026 22:28:00 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/QR-or-passcode/m-p/1409162#M963119</guid>
      <dc:creator>softech</dc:creator>
      <dc:date>2026-01-29T22:28:00Z</dc:date>
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