topic Re: Manual Port Request Needed in Get Support

Manual Port Request Needed

Nicrose — Mon, 26 Jan 2026 18:06:12 GMT

I am porting my phone number from Public Mobile to Freedom Mobile and need a manual port request completed as I am unable to receive the SMS confirmation on my device. How do I go about doing this as I have already submitted a ticket for this manual port from Public Mobile to Freedom Mobile.

Re: Manual Port Request Needed

hTideGnow — Mon, 26 Jan 2026 18:07:29 GMT

hey @Nicrose , you cannot receive text, that is something you need to talk to Freedom and see if they are willing to release the line without the sms approval

Re: Manual Port Request Needed

Sansan — Mon, 26 Jan 2026 18:08:24 GMT

I doubt that they will give manually confirmation. Why can't you receive sms?

But since you already submitted a ticket you have to wait for a reply maybe another 24-48 hours.

Re: Manual Port Request Needed

Nicrose — Mon, 26 Jan 2026 18:09:00 GMT

I am transferring from Public Mobile to Freedom Mobile. I need public mobile to release the phone number. Freedom mobile has tried everything but they’re unable to further assist without public mobile releasing it.

Re: Manual Port Request Needed

CSA_PM — Thu, 29 Jan 2026 22:03:32 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage