topic Re: Cannot Complete Phone Number Transfer in Get Support

Cannot Complete Phone Number Transfer

ivyhsu0219 — Thu, 29 Jan 2026 18:37:45 GMT

I was transferred to Public Mobile from Rogers a couple days ago, but since the porting, my phone cannot receive calls, and send/receive text messages. Please assist.

Re: Cannot Complete Phone Number Transfer

hTideGnow — Thu, 29 Jan 2026 18:38:23 GMT

@ivyhsu0219

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Complete Phone Number Transfer

CSA_PM — Thu, 29 Jan 2026 19:43:12 GMT

Hi @ ivyhsu0219

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Complete Phone Number Transfer

ivyhsu0219 — Fri, 30 Jan 2026 19:12:42 GMT

Hi hTideGnow,

Thanks for troubleshooting. I didn't receive any message on the porting process. I cannot receive inbound phone calls or make any text messages. I have taken up your advice and reached out to PM support through private message. No response yet, but I'll message again to remind them.

I did make a call to the porting team, but they mentioned that they are Koodo/Telus and cannot see Public Mobile accounts. So The porting team on the phone redirected me back to Rogers which wasn't able to help either.

Long story short, I will see what the PM team comes back on private message.