topic Re: Port in issues in Get Support

Port in issues

Lucas0210 — Thu, 29 Jan 2026 19:16:38 GMT

I missed the SMS port in conformation message, now I couldn’t access to mu number. I was trying to port in to Public. I there anyone could help me please? It’s very emergency for me. Thanks

Re: Port in issues

BKNS27 — Thu, 29 Jan 2026 19:32:02 GMT

@Lucas0210

Contact a CS_Agent to have your previous carrier resend the confirmation text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port in issues

hTideGnow — Thu, 29 Jan 2026 19:34:04 GMT

hi @Lucas0210

you need to make sure you can get text on your old carrier sim. If you cannot, you have to work with your old carrier first before asking PM to resend the port request

sorry, the text to approve is required, no shortcut