Troubleshooting login

PFrancis — Thu, 29 Jan 2026 19:19:48 GMT

I don't have access to my email, associated with my phone number for my account. And it's nit allowing me to login without verifying with email. Is there a way around this?

I'm just trying to pay my phone bill 😞

Re: Troubleshooting login

hTideGnow — Thu, 29 Jan 2026 19:32:36 GMT

hi @PFrancis

what "veriftying email"? usually it is a text to send to your phone

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Troubleshooting login

BKNS27 — Thu, 29 Jan 2026 21:31:01 GMT

@PFrancis

You can dial 611 or call 1-855-4PUBLIC from another phone and make a manual payment with the CC on file.

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Troubleshooting login

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