topic Re: Esim issue and no response from agent since Sunday in Get Support

Esim issue and no response from agent since Sunday

avielko — Thu, 29 Jan 2026 18:57:41 GMT

Hi all, I’ve been trying to reach out to @CS_Agent since Sunday about my eSim installation failure. Created couple tickets wrote messages and still haven’t got anything from @CS_Agent. I’m not able to use the phone number that I’ve already paid for due to this issue. My brother had the same issue and @CS_Agent replied in 10 minutes even though he created his ticket 1-2 days after me. How am I supposed use my phone and why don’t you answer people if this is a common issue? I hope @CS_Agent see this.

Re: Esim issue and no response from agent since Sunday

hTideGnow — Thu, 29 Jan 2026 19:00:17 GMT

sorry @avielko , tagging them won't help. Ticket is what is needed

Re: Esim issue and no response from agent since Sunday

softech — Thu, 29 Jan 2026 19:01:28 GMT

@avielko

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim issue and no response from agent since Sunday

on2wheels — Thu, 29 Jan 2026 19:16:12 GMT

I wish you luck, it's hard to recommend PM to friends with service like that.

Re: Esim issue and no response from agent since Sunday

avielko — Thu, 29 Jan 2026 19:20:17 GMT

Thank you 🙏🏻

Re: Esim issue and no response from agent since Sunday

avielko — Thu, 29 Jan 2026 19:20:56 GMT

I’ve created 4 tickets since sunday?

Re: Esim issue and no response from agent since Sunday

iNinjutsu — Thu, 29 Jan 2026 21:50:47 GMT

Im having the same issue, I got a reply Tuesday but no reply since, can't text on my side