topic Re: FIX YOUR LIVE CHAT APPLICATION in Get Support

Re: FIX YOUR LIVE CHAT APPLICATION

msde55 — Thu, 29 Jan 2026 18:42:59 GMT

It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not.

Re: FIX YOUR LIVE CHAT APPLICATION

greybee — Thu, 29 Jan 2026 18:43:03 GMT

I can't even get a queue. How can you connect this waitlist?
The chat keeps asking me to click on keywords or to contact us, but it never connects to the waitlist.

Re: FIX YOUR LIVE CHAT APPLICATION

msde55 — Thu, 29 Jan 2026 18:43:32 GMT

I think you need to go from Need Help within the Community or just ask the bot to connect you to an agent.

Re: FIX YOUR LIVE CHAT APPLICATION

greybee — Thu, 29 Jan 2026 18:43:36 GMT

No, how I try to get an agent, the chatbot brought me to TICKET or CONTACT US (repeated manual) only