topic Re: My SIM card is locked. I need PUK number in Get Support

Puk needed

yufisher1970 — Mon, 26 Jan 2026 02:09:35 GMT

My sim is locked. I submitted a request for puk yesterday. So far still waiting for the response

Re: Puk needed

hTideGnow — Mon, 26 Jan 2026 02:10:48 GMT

hi @yufisher1970

long delay for PM support team to reply. Maybe you need to wait till tomorrow, or message them again tomorrow.

Re: Puk needed

Handy1 — Mon, 26 Jan 2026 02:11:31 GMT

@yufisher1970 Support wait time are longer the usually as there’s been a messy roll out of the 50% off plans, but since you already

submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Puk needed

yufisher1970 — Mon, 26 Jan 2026 02:12:32 GMT

It’s been over 24 hours I can’t use my phone. People can’t call me

Re: Puk needed

yufisher1970 — Mon, 26 Jan 2026 02:16:28 GMT

Thank you

My SIM card is locked. I need PUK number

yufisher1970 — Tue, 27 Jan 2026 14:21:01 GMT

Hi my sim has been locked since last Friday. I need a puk number to activate my sim. I keep submitting tickets for it everyday. Nobody from public mobile responded me. Please help!

Re: My SIM card is locked. I need PUK number

fixin1 — Tue, 27 Jan 2026 14:24:59 GMT

@yufisher1970 - Please view your tickets here and submitting more and more tickets each day probably will make the wait longer.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My SIM card is locked. I need PUK number

yufisher1970 — Tue, 27 Jan 2026 14:39:47 GMT

I can’t open your link. It’s nothing

Re: My SIM card is locked. I need PUK number

Sansan — Tue, 27 Jan 2026 14:58:30 GMT

The link provided opens to your inbox. Did you check for their reply?

Do you see in your SENT Items your tickets that you've submitted?

They are probably still busy, but they should get to you soon.

Re: Puk needed

CSA_PM — Wed, 28 Jan 2026 16:50:49 GMT

Hi

I sent you a private message to your created ticket.