topic Porting issue in Get Support

Flash sale promo registration error

Cherrysctse — Mon, 26 Jan 2026 05:23:15 GMT

Ported from Rogers. Not able to receive inbound call and sms messages. Please help. When can the problem be fixed? It has been affecting so many people. Sent private message but no responses from Public Mobile. I have sent a private message, but I have not received any response from Public Mobile.

Re: Flash sale promo registration error

softech — Mon, 26 Jan 2026 05:24:47 GMT

@Cherrysctse

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Flash sale promo registration error

Cherrysctse — Mon, 26 Jan 2026 05:25:59 GMT

I could not receive any sms messages or open a ticket

Porting issue

Cherrysctse — Thu, 29 Jan 2026 05:00:20 GMT

A staff from Public mobile called me today and left a voice message to request for my Rogers ac number. I missed that call. Tried to call back but no one pick up the call. Sent the account number using private msg online ytd already. Still can't receive calls or texts now. Yet, the plan fee is already deducted from my bank account. Did try to transfer phone number again using the app, it just did not work out.

Please call me again.
@CS_Agent

Re: Porting issue

Cherrysctse — Thu, 29 Jan 2026 05:00:47 GMT

Appreciate if PM staff can call me again tmr. I have been trying to talk to a live agent, but it is so hard

Re: Porting issue

hairbag1 — Thu, 29 Jan 2026 05:00:38 GMT

@Cherrysctse wrote:
Appreciate PM staff can call me again tmr. I have been trying to talk to a live agent, but it is so hard

There's no live support for you to call...use this link to dm Customer Support. They're likely done for the night so tomorrow at the earliest...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting issue

Cherrysctse — Thu, 29 Jan 2026 05:13:05 GMT

i did, no response still now

Re: Porting issue

JJAU — Thu, 29 Jan 2026 05:40:08 GMT

I shot them two messages since Monday, no response at all....