topic Service not active! HELP in Get Support

Service not active! HELP

Zeesh — Thu, 29 Jan 2026 15:53:53 GMT

Hi, my pre-authorized credit card was blocked when I was travelling out of country & hence my monthly payment didn’t go through for which my service is suspended!

Now when I am back in Canada & I login to my account the subscription that I had or the credits accumulated for the past 1+ years are not showing up! Now, it just asks to choose a new e-sim and activate whatever plans available!

Please help me get back my service & my number! Thank you

Re: Service not active! HELP

slusagm — Thu, 29 Jan 2026 15:56:01 GMT

if over 90 days of non payment, your account would have been closed

if less than 90 days, then it is just a login issue and PM can help

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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