topic Line issues in Get Support

Line issues

Zeesh — Thu, 29 Jan 2026 15:45:45 GMT

My line got deactivated, how do I get it activated?

Re: Line issues

slusagm — Thu, 29 Jan 2026 15:47:08 GMT

deactivated or suspended?

and you login My Account now? if you can, click the button Pay and Resume services now

Re: Line issues

Zeesh — Thu, 29 Jan 2026 15:54:51 GMT

I don’t see that button when logged into my account

Re: Line issues

BKNS27 — Thu, 29 Jan 2026 17:01:39 GMT

@Zeesh

You can dial 611 or call 1-855-4PUBLIC and make a manual payment with the CC on file or with vouchers.

Vouchers can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_dc*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_au*MTg1MjI1MDM2NC4xNzU3MDg5Mjc2LjE2MTE2NDgzOTIuMTc1Nzg1NjI0Ni4xNzU3ODU2Mjky*_ga*MjEyOTgyODY5OS4xNzQ5MjY0Mzg0*_ga_5Q4XYYJ879*czE3NjExMjE5NDgkbzc5MyRnMSR0MTc2MTEyMjQwOSRqNDUkbDAkaDA.

Also check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map#google_vignette