topic Re: ESIM Activation Failure - No Service Since Monday in Get Support

ESIM Activation Failure - No Service Since Monday

AhmedElsayed — Thu, 29 Jan 2026 14:38:46 GMT

Hi,

I signed up for the flash offer on Monday and had issues with the porting out and the ESIM failing to install. The number got ported out on Monday after over 12 hours, but the ESIM failed to install so I have been without service for four days now.

I submitted multiple tickets without a single response to date now and this is extremely frustrating. Do I have any options other than filing a complain with the CRTC?

Re: ESIM Activation Failure - No Service Since Monday

slusagm — Thu, 29 Jan 2026 14:42:35 GMT

yes, there has been lots of activation from the weekend's Flash sale but also lots of problem

you sure the eSIM not installed? sometimes the app said error but the eSIM was already installed and you just need to tweak the sim settings. Check the Sim Manager screen again and confirm

and if you need help, message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ESIM Activation Failure - No Service Since Monday

CSA_PM — Thu, 29 Jan 2026 17:56:36 GMT

Hello @ AhmedElsayed,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ESIM Activation Failure - No Service Since Monday

Lucas0210 — Thu, 29 Jan 2026 19:18:29 GMT

please also help me with this, I got the same issue