topic Re: How to Cancel the subs in Get Support

How to Cancel the subs

SeongMiJeong — Thu, 29 Jan 2026 13:59:14 GMT

Hello,

My plan has never got activated because of sim activation issue, its been about 5 days and now i am tired of waiting to get connected with CS and want to cancel the plan. However, i do not see any subscription cancellation button to choose nor remove my credit card number or something.

can anyone please tell me how to cancel the subscription?

Re: How to Cancel the subs

softech — Thu, 29 Jan 2026 14:06:09 GMT

@SeongMiJeong

whether to proceed with the activation or cancel the subscription, you need PM CS agent to get involved

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to Cancel the subs

SeongMiJeong — Thu, 29 Jan 2026 14:20:28 GMT

I have submitted tickets, sent private messages and tried live chats so so so many time past 5days and it's impossible to get hold of any nor reply. Is canceling the plan even possible?