topic @CS_Agent SIM issue in Get Support

@CS_Agent SIM issue

dalia2 — Thu, 29 Jan 2026 04:03:28 GMT

Hi there,

I just activated my new subscription with a physical SIM card and ported my number from Telus. Followed all the steps from the PM app and approved the port from my Telus service. When I insert the new PM SIM, my phone doesnt recognize it. Says "Please insert a SIM card to continue" if i go to my texting app. I tried repositioning the SIM, airplane mode, restarting my phone, resetting network settings, and gently wiping the SIM with a cloth. The old Telus SIM worked fine. Galaxy S25 phone. Can you please help?

@CS_Agent

Re: @CS_Agent SIM issue

slusagm — Thu, 29 Jan 2026 04:10:29 GMT

Is that a new Galaxy S25 phone that has never been used? If it is brand new , it needs a sim to set it up. Try a different sim, maybe an active sim, to set it up first

Re: @CS_Agent SIM issue

dalia2 — Thu, 29 Jan 2026 04:15:30 GMT

Hi there, it is not new. Used with Telus for 9 months before trying to switch to PM today.

Re: @CS_Agent SIM issue

dalia2 — Thu, 29 Jan 2026 06:01:54 GMT

@CS_Agent I also tried to put the SIM in a different phone. Same issue, phone says there is no SIM. Also, since I completed porting, 2FA in PM app doesnt work since code is sent to phone number which doesnt have service due to SIM issue.

Re: @CS_Agent SIM issue

eismail711 — Thu, 29 Jan 2026 13:58:40 GMT

Check this post, may it helps:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-Transfer-Troubleshooting-Steps/td-p/1406987