topic Re: Not Receiving Incoming Calls/SMS + SIM Order Issue in Get Support

Not Receiving Incoming Calls/SMS + SIM Order Issue

Vicky96 — Thu, 29 Jan 2026 01:16:09 GMT

Ported my number from Fido to Public Mobile on Friday. I opted for an eSIM during the porting process. Since the port was completed: I can make outgoing calls, Mobile data is working.

However, I am not receiving any incoming calls, I am not receiving SMS or OTP messages, No one is able to reach me on my number. This makes the service unusable, especially since I am unable to receive verification codes.

Additionally, when I attempted to order a physical SIM card as a backup, the payment was deducted from my account, but the order was not placed. Instead, I received a message instructing me to contact Public Mobile support.

I have already submitted a support ticket but have not received any helpful resolution so far. Can anyone help me?

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

hTideGnow — Wed, 28 Jan 2026 23:25:17 GMT

hi @Vicky96

sorry, the ticket was what you need to do and you are on the right track.

Support agents are dealing with the high number of tickets, but they will get to you

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

softech — Wed, 28 Jan 2026 23:26:54 GMT

@Vicky96

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

Vicky96 — Thu, 29 Jan 2026 00:47:33 GMT

@softech do you know how long does it take?

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

BooNBoX — Thu, 29 Jan 2026 03:37:02 GMT

Hi Vicky96, I’m in the exact same situation as you. Data is working but can’t accept calls, can’t send or receive text, the service is unusable since I ported over on Saturday. opened a case and the agent asked same question and disappeared.

Do you mind to share when you have a resolution so I can see how it could help restore my service

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

Vicky96 — Thu, 29 Jan 2026 03:55:31 GMT

Hi @BooNBoX , you got it.

Re: Not Receiving Incoming Calls/SMS + SIM Order Issue

CSA_PM — Thu, 29 Jan 2026 11:50:33 GMT

Hello @ Vicky96,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage