topic Re: Transfer issue in Get Support

Transfer issue

ChrisKo — Fri, 23 Jan 2026 15:38:51 GMT

I have a number that was originally from Public Mobile, then I moved to a Chatr plan, and now that I’m trying to move it to Rogers the transfer isn’t working because the provider has a protection on the number, and the provider is listed as Telus. I have contacted Telus, no use. Chatr and Rogers can’t figure it out either.

Any help would be greatly appreciated!

Re: Transfer issue

slusagm — Fri, 23 Jan 2026 15:41:29 GMT

PM does not have any "number protection" set on any number. I don't think PM can help at all

but you can ask PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer issue

ChrisKo — Fri, 23 Jan 2026 15:46:06 GMT

Thank you, I will try that!