topic Cs_agent in Get Support

Number didnot Port from Chatr to Public mobile

bornhandsome — Sat, 24 Jan 2026 23:16:24 GMT

Hello publicmobile team

i m getting late text message ( exceeding 90 min time frame ) for porting my number. So every time i say YES its not within time frame as per chater customer care rep. Chatr told me to contact Public porting team to manually port my number from Chatr to public mobile. Need help please🙏

Duplicate charge. Seems like 50% discount hasnot applied

bornhandsome — Sun, 25 Jan 2026 04:20:20 GMT

I port my phone and my wife phone to public mobile but we both got missing 50% discount. We both got duplicate charge. Can Customer Support Agent please investigate and resolve my and my wife’s both billing issue.

Re: Duplicate charge. Seems like 50% discount hasnot applied

hairbag1 — Sun, 25 Jan 2026 04:23:38 GMT

@bornhandsome

evidently ..initially, you pay full cost of your plan, but you'll get ~~$20~~ 50% credited to your account to be applied for next renewal.

Re: Number didnot Port from Chatr to Public mobile

bornhandsome — Sun, 25 Jan 2026 04:27:12 GMT

Port was successful but problem is now duplicate charge

Cs_agent

bornhandsome — Mon, 26 Jan 2026 19:05:19 GMT

Dear Public mobile

I have been waiting to get fix my subscription issue. My wife and i both got double time 20$ charge. No help so far. Its been 30+ hour. Today is last day for sale. Please help

Re: Cs_agent

slusagm — Mon, 26 Jan 2026 19:12:59 GMT

if you paid already, you have the plan already, no worries

but ask PM to help for the problem.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number didnot Port from Chatr to Public mobile

CSA_PM — Tue, 27 Jan 2026 20:50:27 GMT

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cs_agent

computergeek541 — Thu, 05 Feb 2026 01:36:50 GMT

self solution removed

Re: Number didnot Port from Chatr to Public mobile

softech — Thu, 05 Feb 2026 02:23:34 GMT

self solution removed ... again