topic PLEASE HELP! in Get Support

Activation help needed.

Navneet123 — Sat, 24 Jan 2026 23:03:48 GMT

I just purchased the service online.

During the eSim activation step, the procees failed and the app directed me to contact support.

I have sent a private message to CS_Agent but haven't heard back yet.

When i login online, the webpage directs me to scan a QR code to activate my eSim. But scanning this code does not begin activation. It only opens my app and that's it.

My previous service provider has already cancelled my subscription. Please help ASAP.

@CS_Agent

Thanks.

Re: Activation help needed.

hTideGnow — Sat, 24 Jan 2026 23:06:01 GMT

hi @Navneet123 you need to use the PM app to complete the activation, did you use the app? if not, the subscription process was not completed, download the app and complete it

if you used the app but got the eSIM problem, ask PM agent to help

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation help needed.

Navneet123 — Sat, 24 Jan 2026 23:15:49 GMT

Thank you for your response!

Yes - I used the PM app to activate. The activation step failed in the app. But now that i reopen the app, it goes to "Usage overview" on the subscription page.

I tried submitting a ticket but the form doesn't work. The submit button is disabled. (Tried desktop and mobile browsers)

I have sent a message to CS_Agent and waiting a reply.

PLEASE HELP!

Navneet123 — Sun, 25 Jan 2026 20:06:46 GMT

I ported my number by replying YES to previous carrier. Activation failed in the app during the activation step.

Now my number has changed in the app. I can't change it back to my old number as it says it's not a valid mobile number.

I have no service either.

Please help! I have already sent private messages to @CS_Agent and haven't heard anything.

Re: PLEASE HELP!

hTideGnow — Sun, 25 Jan 2026 20:08:49 GMT

hi @Navneet123

sound like you have problem with both porting and sim setup, you need PM to look into it for you

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PLEASE HELP!

Liam87 — Sun, 25 Jan 2026 20:09:56 GMT

Same to me, ported from Telus, and right now I lost my old number, waiting for any response!

Re: PLEASE HELP!

Navneet123 — Sun, 25 Jan 2026 22:15:50 GMT

How long has it been?

Need help ASAP. I am filing a case with FCC

Navneet123 — Mon, 26 Jan 2026 19:18:52 GMT

I have raised several tickets and private messages to get my previous number back that public mobile lost.
This is a huge risk to my finances and privacy. I will have no option but to file a case with Federal Communications Commission (FCC) to resolve this issue.
I need a response ASAP.

@CS_Agent @CS_Comms @CS_

Re: Need help ASAP. I am filing a case with FCC

slusagm — Mon, 26 Jan 2026 19:26:45 GMT

tagging them won't do anything, please submit ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help ASAP. I am filing a case with FCC

Navneet123 — Mon, 26 Jan 2026 19:28:27 GMT

There's not point in posting, submitting tickets or sending private messages. I haven't received any help.

Re: Need help ASAP. I am filing a case with FCC

hairbag1 — Mon, 26 Jan 2026 19:36:07 GMT

@Navneet123

let us know how you make out with your complaint to FCC. Here in Canada the CCTS would be a good alternative, but give it a try your way.

added link...https://www.publicmobile.ca/en/ccts