topic Re: Unable to receive text message in Get Support

Unable to receive text message

Shroom — Thu, 29 Jan 2026 02:16:49 GMT

I recently completed porting my number from Rogers. I’m able to make calls now, but I’m unable to receive text messages. I need help troubleshooting this issue.

Re: Unable to receive text message

helperwelper — Thu, 29 Jan 2026 02:19:04 GMT

Hey Shroom,

I understand you're having trouble with your texts. Let's work together and try to find a solution. Are you using an iPhone or Android?

Re: Unable to receive text message

BKNS27 — Thu, 29 Jan 2026 02:24:18 GMT

@Shroom

Try resetting the Network setting and see if that works.

Re: Unable to receive text message

Shroom — Thu, 29 Jan 2026 02:32:04 GMT

Didnt work

Re: Unable to receive text message

helperwelper — Thu, 29 Jan 2026 02:34:45 GMT

Hey Shroom,

I'll assume you're using an iPhone. Sometimes when swapping SIMs, iPhones will fail at the iMessage activation stage. To address the issue you can typically go to Settings > Apps > Messages > Turn iMessage Off then On. Then click Send & Receive > Select Phone number. Let me know what happens after following those steps.

Re: Unable to receive text message

Moses_B — Mon, 02 Feb 2026 21:00:11 GMT

@Shroom We apologize for the delay and inconvenience, but please, double-check your community inbox, as we have sent a response so we can review your case.