topic Re: getting support in Get Support

getting support

thomasd157 — Sun, 25 Jan 2026 13:25:33 GMT

so I thought I put in 2 tickets for support but I can't see anything anywhere. Am I doing something wrong. I would think at the very min I would get an email for acknowledgement.

Re: getting support

BKNS27 — Sun, 25 Jan 2026 09:31:22 GMT

@thomasd157

The reply from a CS_Agent is in your Message inbox so click on your avatar top right.

Re: getting support

thomasd157 — Sun, 25 Jan 2026 17:22:52 GMT

i do not see any response the last one I see is from 2023

does public mobile have tech support?

thomasd157 — Mon, 26 Jan 2026 02:26:17 GMT

if so, epic fail. freaking respond to my questions . grrr

is it just me or are my msgs not getting posted.

thomasd157 — Mon, 26 Jan 2026 02:36:06 GMT

the last one listed 2023.. wth

Re: is it just me or are my msgs not getting posted.

hairbag1 — Mon, 26 Jan 2026 02:37:27 GMT

@thomasd157

it worked today January 25/'26

Re: is it just me or are my msgs not getting posted.

thomasd157 — Mon, 26 Jan 2026 02:40:20 GMT

i got nothing for 2 days. now it looks like I missed the 50% off deal

getting support

thomasd157 — Tue, 27 Jan 2026 03:27:45 GMT

3 days later and not one reponse from tech support. what the hell

Re: getting support

slusagm — Tue, 27 Jan 2026 03:28:10 GMT

Message them again tomorrow morning

Re: getting support

hTideGnow — Tue, 27 Jan 2026 03:43:54 GMT

hi @thomasd157

should be just a bit of delay as announced:
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion/m-p/1404838

Re: getting support

golfball — Tue, 27 Jan 2026 03:36:50 GMT

@hTideGnow It look like you may have posted the wrong link.

Re: getting support

thomasd157 — Tue, 27 Jan 2026 03:39:08 GMT

what do you mean? what link?

Re: getting support

hTideGnow — Tue, 27 Jan 2026 03:44:02 GMT

thanks @golfball

Re: getting support

golfball — Tue, 27 Jan 2026 04:27:18 GMT

@thomasd157 wrote:
what do you mean? what link?

The link explaining the customer service delay: https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

@thomasd157

I have submitted 2 tickets to support over the past few days and only one has received a response so far.

Re: getting support

CSA_PM — Wed, 28 Jan 2026 21:31:34 GMT

Hi

I sent you a private message to your created ticket.

Re: getting support

CSA_PM — Wed, 28 Jan 2026 21:32:15 GMT

Hi

I sent you a private message to your created ticket.