topic [RESOLVED] Subscription Activation Failure in Get Support

Unable to Activate Subscription

NTHlucky — Tue, 27 Jan 2026 03:59:04 GMT

I cannot finish the activation of my subscription. I’m on the last step 6/6 and it says subscription not activated, but I already paid. The PM app is now suddenly under maintenance and I can't do anything right now. Chatbot is not useful at all and Im also unable to create a ticket. It's impossible to get a hold of a customer service agent.

Re: Unable to Activate Subscription

hTideGnow — Tue, 27 Jan 2026 04:01:33 GMT

hi @NTHlucky

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to Activate Subscription

NTHlucky — Tue, 27 Jan 2026 04:30:54 GMT

OMG. Restarting the phone is THE SOLUTION. I got my subscription activated and esim working now. Thank you so muchhhhh!!!

[RESOLVED] Subscription Activation Failure

NTHlucky — Tue, 27 Jan 2026 04:36:51 GMT

Hi guyssss, for those who are experiencing issue activating subscription (stuck on last step 6/6), the fix is simply just RESTART YOUR PHONE. Please try it out. It worked for me. It might not work 100% but its worth a try. Just wanted to help everyone here.

Re: [RESOLVED] Subscription Activation Failure

slusagm — Tue, 27 Jan 2026 05:18:21 GMT

Useful tips. thanks @NTHlucky

Re: [RESOLVED] Subscription Activation Failure

FKozlik — Tue, 27 Jan 2026 06:04:45 GMT

This did not work for me.