topic How to cancel my auto payment when I haven't activate and transfered my number? in Get Support

subscription not activated

hzz4343 — Mon, 26 Jan 2026 22:28:47 GMT

I am a former fido user and today I want to transfer to PM because of the deal. I am stuck at the last step of transferring number 6/6. It shows "subscription not activated" and I tried multiple times with connecting to wifi, adding/removing new sim card with my old sim card always in

Re: subscription not activated

hTideGnow — Mon, 26 Jan 2026 22:29:55 GMT

hi @hzz4343

you tried reboot phone, relogin app and same?

if so, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: subscription not activated

hzz4343 — Mon, 26 Jan 2026 23:37:08 GMT

Yes I tried all what you mentioned and it doesn't work. I also sent the info to CS_agent too and I haven't heard back.

Re: subscription not activated

Frank52 — Tue, 27 Jan 2026 02:44:44 GMT

Unfortunately there are huge wait times for responses from customer service. Hang tight and keep checking your community inbox for the response form the customer service agent. The wait time is currently averaging 1-2 days. I'm sure that they will resolve the issue once they get in contact with you.

How to cancel my auto payment when I haven't activate and transfered my number?

hzz4343 — Tue, 27 Jan 2026 04:52:04 GMT

Today I bought a SIM card and set up the auto payment, but I haven't transferred my number. I decide not to transfer and want to remove my auto payment credit information. What can I do?

Re: How to cancel my auto payment when I haven't activate and transfered my number?

hTideGnow — Tue, 27 Jan 2026 04:54:27 GMT

hi @hzz4343

you don't have to. Once transferred, account is closed and no more autopayment here

Re: How to cancel my auto payment when I haven't activate and transfered my number?

hzz4343 — Tue, 27 Jan 2026 14:07:55 GMT

Hello, what I meant is that I don't want to transfer anymore. I want to stay with my old provider. But now I already set up auto pay with Public Mobile so I wanna cancel that.