topic Re: Canada/US/Mexico plan in Get Support

Newbie question

Justmepkp — Sun, 25 Jan 2026 17:53:08 GMT

Hi, I just switched (first time ever switching, been with same carrier since I got my first phone decades ago). I’m still waiting for my number to transfer as my carrier is not open on weekends. But I signed up for the cheapest flash sale (60gb Canada/US/Mexico). Does anyone know if I could switch to the second level (80gb) instead, it’s only $5 more but the sale ends tomorrow. In my account it does not give me that as an option for changing my plans. There are only 2 options and neither one is what is listed in the flash sales. Thanks so much.

Re: Newbie question

hTideGnow — Sun, 25 Jan 2026 17:54:33 GMT

hi @Justmepkp

possible but you need PM agent to help. The support queue is long and I am not sure if they can help before the deals end

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Newbie question

Justmepkp — Sun, 25 Jan 2026 17:56:34 GMT

So there is no way to actually talk to someone, only to log a ticket? Thanks so much for the quick reply.

Canada/US/Mexico plan

Justmepkp — Mon, 26 Jan 2026 15:38:24 GMT

Hi, I just signed up and am reading all the terms and conditions (the little numbers - 16 of them) and have checked questions through the chat bot and in here but still am not sure about what is covered. Can someone, who has travelled and used PM please let me know if this plan includes phone calls made to and from each of the 3 countries or only from Canada, as it says in the terms #2. Also it says on the plan, it includes international picture texting (or something like that) but yet in the terms it says only texts originating from Canada are included. I’m so confused lol. Oh, also, how good is the overall service when travelling? Thanks so much.

Re: Canada/US/Mexico plan

hTideGnow — Mon, 26 Jan 2026 15:40:53 GMT

hi @Justmepkp

the 50% plans include US and Mexico , so yes, you can use voice and data in US and Mexico like you are home

Re: Canada/US/Mexico plan

hTideGnow — Mon, 26 Jan 2026 15:42:08 GMT

hi @Justmepkp

the 50% plans include US and Mexico , so yes, you can use voice and data in US and Mexico like you are home

services in 3 countries all included

Re: Canada/US/Mexico plan

Justmepkp — Mon, 26 Jan 2026 15:43:13 GMT

Thank you. Do you know if the international texts are also included- to and from any country?

Re: Canada/US/Mexico plan

slusagm — Mon, 26 Jan 2026 15:44:08 GMT

yes, included and no extra charges

the US roaming uses AT&T , Verizon and T-Mobile, so services are the best in US

In Mex, it uses AT&T and Telcel

Re: Canada/US/Mexico plan

Justmepkp — Mon, 26 Jan 2026 15:45:39 GMT

Thanks, that’s good to know.

Re: Canada/US/Mexico plan

hairbag1 — Mon, 26 Jan 2026 15:51:41 GMT

@Justmepkp

I’m in Mexico right now… works great here. To dial most any Cdn or us number from Mexico dial 001 / area code / number.

make sure to enable Roaming so you can use data here. Your cell should connect automatically to the better if Telcel, AT&T or Movistar while in Mexico.

No pasa nada amigo

Re: Canada/US/Mexico plan

Justmepkp — Mon, 26 Jan 2026 15:55:25 GMT

That’s good to know, thank you. Although I probably won’t be getting to Mexico any time soon, just got back from DR 2 weeks ago. Have fun in Mexico!