topic Re: New ESIM please! Help! in Get Support

Renewed successful but not data

EddieH1 — Mon, 01 Sep 2025 18:55:45 GMT

Hello OP,

I just paid and renewed my plan, it shows successful on the account, but still no data on my phone.

please help ASAP, Thx

Jenny

Re: Renewed successful but not data

hairbag1 — Mon, 01 Sep 2025 19:02:15 GMT

@EddieH1

EZ fix...just reboot your cell. Should do the trick.

Re: Renewed successful but not data

Chalupa_Batman — Mon, 01 Sep 2025 19:02:45 GMT

@EddieH1 wrote:
Hello OP,
I just paid and renewed my plan, it shows successful on the account, but still no data on my phone.
please help ASAP, Thx
Jenny

Hi Jenny,

Reboot your phone. It will reconnect to the network and refresh things.

BTW, YOU are the OP. Original Poster. 🙂

Re: Renewed successful but not data

hTideGnow — Mon, 01 Sep 2025 19:04:39 GMT

hi @EddieH1

Reboot the phone and Reset Network Settings

if same, check if you have Mobile Data enabled, you will probably want to disable it as PM is in 30 days cycle and the phone uses monthly and it will screw up

New ESIM please! Help!

EddieH1 — Sun, 25 Jan 2026 20:23:14 GMT

Hello,

I just referred a friend and helped him to subscribe to a new plan, but I accidentally installed the esim to my phone, can the support team please deactivate the current esim and re-issue a new one please?

Thank you, waiting online here

Re: New ESIM please! Help!

Dunkman — Sun, 25 Jan 2026 20:34:08 GMT

@EddieH1

You should be able to do this yourself. The wait times for CSA seems like 1-2 days this weekend

On your phone, login into your PM account via pM app. Then you will need to purchase an eSIM. It should be a free purchase since you already had an eSIM before. After purchase, your account eSIM should install on your phone.

On your friend's phone, download the pM app, login into their account. Then purchase eSIM also. That should install the eSIM on your friend's phone.

Re: New ESIM please! Help!

EddieH1 — Sun, 25 Jan 2026 20:44:10 GMT

Thanks!

Is it free for my friend to purchase esim as well on his phone?

To make it more complicated, I used my phone with Rogers esim to refer him and accidentally installed his PM esim that’s meant for him, how do I deactivate the esim on my phone?

Re: New ESIM please! Help!

EddieH1 — Mon, 26 Jan 2026 16:42:45 GMT

Hello,

Can Customer service team help with the issue please?

Thanks

Re: New ESIM please! Help!

hTideGnow — Mon, 26 Jan 2026 16:46:16 GMT

hi @EddieH1

please DO NOT remove that esim, you need it for login 2FA

you need to install the app on the friend's phone, login, get the 2FA sms code via your phone Then go to Account page, Purchase sim card and buy eSIM there

only after your friend's phone is all setup with the new eSIM, then you can remove the wrong esim on your phone

Your friend can try asking PM agent for reimbursement of the esim after, but since it was install less than 15 days, it is up to them to decide to reimburse or not

Re: New ESIM please! Help!

EddieH1 — Mon, 26 Jan 2026 16:57:51 GMT

Thank you! He installed the app and logged in to purchase a new esim, it costs $5? Can it be waived for this case?

Re: New ESIM please! Help!

EddieH1 — Mon, 26 Jan 2026 17:01:22 GMT

Sorry, ignore my previous reply, just realized you answered my questions already.

one last question- how do we reach the PM customer service team here?

Re: New ESIM please! Help!

hTideGnow — Mon, 26 Jan 2026 17:02:07 GMT

hi @EddieH1

to reach CS team , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Can’t get help from CS

EddieH1 — Tue, 27 Jan 2026 15:05:57 GMT

I can’t get any response from Customer Service after almost 2 days now, even direct messaged to CS_agent, is there a phone number to get to someone from PM customer service?

Thanks

Re: Can’t get help from CS

computergeek541 — Tue, 27 Jan 2026 15:07:09 GMT

@EddieH1 wrote:
I can’t get any response from Customer Service after almost 2 days now, even direct messaged to CS_agent, is there a phone number to get to someone from PM customer service?

Sorry, but there is no phone number. Please await a response from CS_Agent as there are significant delays at the moment due to volume.

Re: Can’t get help from CS

Obaida — Tue, 27 Jan 2026 16:14:00 GMT

If you have active account call this number : 1-855-478-2542.

If you don't have active account, the only way is to sent privet msg to PM agent and the waiting time to get an answer is way to long as I'm still waiting to get a reply on my msg since yesterday