topic lack of technical support or customer services for help in Get Support

SIM card

Obaida — Tue, 27 Jan 2026 02:48:56 GMT

If I have an old SIM card can be used instead of getting new one ?

Re: SIM card

hTideGnow — Tue, 27 Jan 2026 02:50:32 GMT

hi @Obaida if the old sim card was used and activated before, no, it cannot be reused, you need a new one

Re: SIM card

Handy1 — Tue, 27 Jan 2026 02:50:38 GMT

@Obaida No SIM cards are onetime use and can only be activated the onetime, you need a new SIM card to activate

Re: SIM card

Obaida — Tue, 27 Jan 2026 02:53:11 GMT

how to figure out if it's been used or not, I had PM account before but I'm sure this SIM was a spare one

Re: SIM card

Handy1 — Tue, 27 Jan 2026 02:54:49 GMT

@Obaida Start to create new account and choose already have physical SIM card on the app then you will have to eneter the SIM card number , if it gets green check ✅ then it’s good to go , if not then you need new card

Re: SIM card

Obaida — Tue, 27 Jan 2026 03:02:19 GMT

If I ordered SIM , can I cancel the SIM card I have ordered and get a refund or no?

Order new SIM

Obaida — Tue, 27 Jan 2026 03:11:06 GMT

how to cancel ordering new SIM as new costumer cand get a refund ? I sent msg to PM agent still no reply, it's ben 3 hours. can I

Re: Order new SIM

slusagm — Tue, 27 Jan 2026 03:11:41 GMT

Sim card orders are non-refundable

Re: Order new SIM

hairbag1 — Tue, 27 Jan 2026 03:12:47 GMT

@Obaida wrote:
how to cancel ordering new SIM as new costumer cand get a refund ? I sent msg to PM agent still no reply, it's ben 3 hours. can I

Use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Handy1 — Tue, 27 Jan 2026 03:51:21 GMT

@Obaida No sorry SIM cards are non refundable , but worth having a spare in case you lose or damage yours or to give to friend or family member to join public mobile and use your refferal code and reward the both of ya

lack of technical support or customer services for help

Obaida — Tue, 27 Jan 2026 15:38:41 GMT

I have opened new account yesterday and I decided to close the account before the next bill.

I have few questions and couldn't get a hold of anyone officially PM as customer services, lack of supports is huge downside.

What is the steps to close the account once it's activated ?

Re: lack of technical support or customer services for help

kb_mv — Tue, 27 Jan 2026 15:46:11 GMT

@Obaida wrote:
I have opened new account yesterday and I decided to close the account before the next bill.
I have few questions and couldn't get a hold of anyone officially PM as customer services, lack of supports is huge downside.
What is the steps to close the account once it's activated ?

@Obaida To close the account make sure >manage subscription>subscription renewal is turned off. After the plan tries to renew it will fail and 90 days later the account and number are gone for good.

Re: lack of technical support or customer services for help

hTideGnow — Tue, 27 Jan 2026 15:47:30 GMT

hi @Obaida

PM support usually is good. Just that too many people activate over the weekend and caused the issue. Stay here for another month and try it out

but if you decide to go, you can port out your phone number and account will be closed after the port

or if you don't need the phone number, just go to My Account, Payment page and click Manage Subscription and turn off "Subscribed"