topic Refund @CS_agent in Get Support

Refund @CS_agent

ScottyMews — Thu, 29 Jan 2026 02:20:09 GMT

I ordered a sim card that never showed up and was charged for it. Who do I speak to to get my refund since there is zero customer service @CS_Agent

Re: Refund @CS_agent

hTideGnow — Thu, 29 Jan 2026 02:21:42 GMT

hi @ScottyMews

SIM card orders are non-refundable

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Refund @CS_agent

ScottyMews — Thu, 29 Jan 2026 02:23:19 GMT

Months ago, but have not had time to go through all the loops to try and talk to a human

Re: Refund @CS_agent

ScottyMews — Thu, 29 Jan 2026 02:27:53 GMT

Wait so if I decided to change my mind to not use the service? And never used it..... I can't get my money back for never using a service or even receiving the product?? I understand you aren't with the company, but that seems scammy, does it not?

Re: Refund @CS_agent

ScottyMews — Thu, 29 Jan 2026 02:30:12 GMT

Also @hTideGnow Is says service plus sim card. So I can get a refund on the serivce at least?

Re: Refund @CS_agent

ScottyMews — Thu, 29 Jan 2026 02:30:42 GMT

Sorry but being charged $60 for something i never recieved seems insane