topic No eSIM activation code or able to activate on iPhone 16 in Get Support

Unable to activate ESIM on iphone 16

jnx604 — Tue, 27 Jan 2026 22:30:37 GMT

Purchased a 50% off 60GB CAN/US/MEXICO plan yesterday but i still haven't been able to activate my line through the app ESIM. currently using rogers ESIM but public mobile esim not activating. please help!

Re: Unable to activate ESIM on iphone 16

hTideGnow — Tue, 27 Jan 2026 22:33:21 GMT

hi @jnx604

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to activate ESIM on iphone 16

jnx604 — Tue, 27 Jan 2026 22:38:16 GMT

thank you. theres no public mobile esim in my sim manager.

No eSIM activation code or able to activate on iPhone 16

jnx604 — Wed, 28 Jan 2026 17:21:35 GMT

Hey everyone I purchased a 50% off 60GB CAN/US/MEXICO plan two days ago but i never received the QR code for my eSIM in my email. I only got a receipt for the plan and a link to the app but it doesn’t work when i sign in. I still haven't been able to activate my line through the app ESIM. currently using rogers ESIM but public mobile esim not activating. please help!

I sent a message to CS but no one has responded back to me yet. It’s been almost 24 hours, since I messaged and 48 since I purchased the plan. Can someone please flag this as urgent? Thank you!

Re: No eSIM activation code or able to activate on iPhone 16

hTideGnow — Wed, 28 Jan 2026 18:17:21 GMT

hi @jnx604

you dont need the QR code, the eSIM should have been installed by the app already

can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage