topic Re: I want to port back to my old service provider in Get Support

No service

RammelB — Mon, 26 Jan 2026 18:55:15 GMT

I ported to public mobile yeaterday and i still cannot access the internet, i tried every suggestion there is. I also cannot reach out to any customer service. @CS_Agent , can you help with this issue?

Re: No service

hTideGnow — Mon, 26 Jan 2026 18:57:41 GMT

hi @RammelB

do you see the sim connected to PM network? can you make outbound calls?

and what phone you have?

we need to confirm if it is a data issue or a general sim connect issue

Re: No service

Bowie123 — Mon, 26 Jan 2026 19:07:32 GMT

I have same issue, did not connect to PM network yet, cannot make outbound calls, using iPhone 17

Re: No service

RammelB — Mon, 26 Jan 2026 20:34:36 GMT

Hi,

I can make and receive SMS/calls. I can see the 5G sign too. But the data doesn’t work. I tried everything from rebooting, resetting, APN setup, etc but nothing is working.

I am using iphone 17.

i am using an esim.

Re: No service

Frank52 — Mon, 26 Jan 2026 20:44:50 GMT

Have you checked your APN settings? Please review this article base don the type of phone you are using (iphone/android):

https://www.publicmobile.ca/en/get-help/articles?category=_articleCategory_device-support&subcategory=_articleSubCategory_apn-settings

Re: No service

RammelB — Mon, 26 Jan 2026 20:59:24 GMT

This is whats in mine, I cannot overwrite them, there is no save option. Once i go back. It goes back to the same settting

Re: No service

RammelB — Mon, 26 Jan 2026 21:14:49 GMT

My friend has a similar APN settings with me

and he doesnt have any issue with his data.

Re: No service

hTideGnow — Mon, 26 Jan 2026 21:18:33 GMT

hi @RammelB that is not apn for mobile data, that is for hotspot

with iPhone, it uses Carrier Profile to set the APN, you cannot chagne it

Re: No service

RammelB — Mon, 26 Jan 2026 21:33:40 GMT

Yes… what else can I check then?

there are no other settings here.

I want to port back to my old service provider

RammelB — Wed, 28 Jan 2026 03:48:25 GMT

i havent gotten any response for my data issue since sunday after porting and its very frustrating. I feel like i want to port back to my old provider. Do you know if public mobile will refund me back my money?

Re: I want to port back to my old service provider

hairbag1 — Wed, 28 Jan 2026 03:49:28 GMT

@RammelB

they will not refund.

Re: I want to port back to my old service provider

Owensmith1983 — Wed, 28 Jan 2026 05:24:05 GMT

I signed up on Saturday and have the same issue. Somebody told me that they would issue another esim and it fixes the issue. Hopefully they can get our phones working and the savings over the next 2 years will make it worth it.

Re: I want to port back to my old service provider

RammelB — Wed, 28 Jan 2026 05:27:08 GMT

Yeah, this got to be the worst CS experience. I cant blame them though, they probably are swamped with lots of complaints. PM mobile clearly didnt prepare for the influx of new customer.

Re: I want to port back to my old service provider

Owensmith1983 — Wed, 28 Jan 2026 05:41:11 GMT

I agree 100%. This is kinda BS. At least I can make calls on my phone and the wifi works. I don't use my mobile data much so it's not so bad for me but I can see how people would be pissed.

Re: I want to port back to my old service provider

Owensmith1983 — Wed, 28 Jan 2026 18:35:38 GMT

So they got my data working. I shut my phone off and waited 5 minutes before turning it back on and it fixed the issue. They also did a refresh on their end. Hopefully this helps you and they get you up and going as well.

Re: I want to port back to my old service provider

RammelB — Wed, 28 Jan 2026 18:38:15 GMT

nice! Did they call you or its mostly via email?

Re: I want to port back to my old service provider

RammelB — Wed, 28 Jan 2026 18:51:13 GMT

Same solution worked for me although nobody contacted me yet haha i just tried what you did

Re: I want to port back to my old service provider

computergeek541 — Thu, 29 Jan 2026 01:41:45 GMT

@RammelB wrote:
nice! Did they call you or its mostly via email?

Public Mobile does not provide customer service by phone call nor does it provide customer service by e-mail.