topic New sign up last night in Get Support

Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

amyzhu — Sun, 25 Jan 2026 03:25:05 GMT

Hello,

I am a new subscriber - I just subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan. There is no 50% discount applied. Please help.

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

hTideGnow — Sun, 25 Jan 2026 03:29:46 GMT

hi @amyzhu

the true plan value is $40. And they will ask you to pay full price first and then give you a $20 credit within 72 days. At least that was how the previous offers like this work

And every month, they will add another $20 credit on renewal and charge only $20 + tax

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

hairbag1 — Sun, 25 Jan 2026 03:42:59 GMT

@hTideGnow

so when initially activates, customer pays full cost but gets $20 credit towards next renewal and same for the next 24 mos....is this correct ? So he must stay for 25 mos then.

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

hTideGnow — Sun, 25 Jan 2026 03:47:29 GMT

HI @hairbag1

with the old $55 plan and you got $20 off, we paid full price first and get a $20 credit couple days later. I am not 100% sure i remember corrrectly, on the first renewal, there is another $20 credit already add, so just paid $15 that first month. Then from that month on $20 credit and paid $35

I hope the same this time.

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

slusagm — Sun, 25 Jan 2026 04:05:48 GMT

hey @hTideGnow ,

i was basing my reply on that, too. But the posts I saw today really confused me. Let's hope we will get some clarification soon

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

amyzhu — Sun, 25 Jan 2026 04:05:23 GMT

hi but another house hold member it has the 50% discount on the plan details but mine only has the full price - please advise

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

hTideGnow — Sun, 25 Jan 2026 04:06:43 GMT

hi @amyzhu

ask PM agent to check then

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

slusagm — Sun, 25 Jan 2026 04:08:34 GMT

@amyzhu wrote:
hi but another house hold member it has the 50% discount on the plan details but mine only has the full price - please advise

@amyzhu we are only customers here and we try our best to share our experience

but we saw too many confusing posts with this 50% 0ff offer, so many different experience shared by them. Ask PM to confirm if that plan has a 50% off

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscribed to 20$ plan but when activating/subscribing it said I have the 40$ plan

hTideGnow — Sun, 25 Jan 2026 04:12:54 GMT

hi @slusagm , last time the $20 off for $55 plan, and this time, PM should have said clearly how they will deal with the discount.

and look like a small number of existing customers got the 50% offer on their My Account and they had trouble getting the plan, probably just a system glitch but we can all tell people are upset

New sign up last night

amyzhu — Sun, 25 Jan 2026 20:40:16 GMT

Was setting up new 20$ 60gb plan but when I got into the app it’s asked me to resubscribe cause the payment failed. I was charged 20$ + tax two times.
Now it says I’m on the 40$ plan and 40$ is due next month.

My other household member also subscribed and has the 50% off on his plan promo. Is Public mobile fixing this and refunding the extra charged amount?

is there a option for live chat?

Re: New sign up last night

Sansan — Sun, 25 Jan 2026 20:46:14 GMT

No live chat.

This has been an issue since the promo started in Friday, honestly, I don't think anyone knows exactly what is happening and the fix yet. Just hang tight for a few days.

Some said it will fix itself but...

Re: New sign up last night

Saskguy — Sun, 25 Jan 2026 20:46:56 GMT

There is a lot of us experiencing the same thing.

Promo Plan - Details not updated

amyzhu — Wed, 28 Jan 2026 16:53:37 GMT

Hello Team

i activated the 50% plan last week and note that my subscription still does not have the 50% off for 24 months.

I did however received my refund of 20$. Will this be fixed?

Re: Promo Plan - Details not updated

BKNS27 — Wed, 28 Jan 2026 17:04:37 GMT

@amyzhu

The 50% off promo is credited to your account every 30 days. If you picked the $40/month plan then the $20 credit is part of the promo.

Re: Promo Plan - Details not updated

amyzhu — Wed, 28 Jan 2026 19:30:38 GMT

Hi, it’s different on another household members line it has the 50% off in their plan details so I’m suspecting there might be a discrepancy