topic Re: Physical SIM not working in Get Support

Physical SIM not working

Panasonz — Thu, 29 Jan 2026 01:11:33 GMT

Hey there,

I bought a physical Public Mobile SIM card today, and already subscribed for the new user deal. However, when I insert my SIM, the network says unregistered and I cannot receive my confirmation code for login. Please help me so I can't start using my phone, thank you!

Re: Physical SIM not working

Handy1 — Tue, 27 Jan 2026 07:04:01 GMT

@Panasonz Can you test the sim cRd in another phone and see if it works ? Is the phone your using new to you phone? If the sim work in another phone then try it back in your phone this will help determine if its device issue or account issue

Re: Physical SIM not working

SoggyCereal — Tue, 27 Jan 2026 08:20:50 GMT

Hey you can try getting an eSim! It's easy cheap and requires no hard set up it's straight forward stuff!!!! Check first to see if your phone is compatible with eSim by dialing: *#06#

Re: Physical SIM not working

Panasonz — Thu, 29 Jan 2026 01:00:05 GMT

@SoggyCereal my phone is not compatible with eSim. While I was in the process of signing up, there was a prompt saying my phone wasn't compatible for eSim. That's why I bought a physical SIM. Any other solutions you may have?

Re: Physical SIM not working

Panasonz — Thu, 29 Jan 2026 01:07:43 GMT

@Handy1 We already tried the SIM in another phone, and it did not work. After that, we tried again and put the SIM back in my phone and it still did not work. My phone is a Galaxy A71 if that provides any insight. Hopefully you can suggest some more solutions!!

Re: Physical SIM not working

SoggyCereal — Thu, 29 Jan 2026 01:12:00 GMT

Hey this has happened to me in the past but, I think it may be the SIM card itself. I would suggest buying a new physical SIM card and that should work! Also see if Public Mobile can refund for the SIM that didn't work.

Re: Physical SIM not working

Panasonz — Thu, 29 Jan 2026 01:18:21 GMT

Thank you, I'll see if I can get a new one and have the old one refunded as well!

Re: Physical SIM not working

Panasonz — Thu, 29 Jan 2026 01:24:10 GMT

I just tested clicking the "change your sim card" button on Public Mobile's app, but it asks for verification. Since I can't receive texts yet from my phone due to the SIM not working, how would I be able to get a new SIM? Did you have to do this too?

I should also mention that when signing up for Public Mobile, I was a complete new user without a previous phone number. The phone number I got was from signing up for Public Mobile. Now I'm stuck without being able to verify my account and use all functions of the app for support.