topic Re: What is the wait time for a response. in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408596#M962464 <P>Due to a tsunami of new activations the response time seems to be taking forever. I sent a query over 96 hours ago and haven’t heard anything back&nbsp;</P> Thu, 29 Jan 2026 00:54:41 GMT SKSuh 2026-01-29T00:54:41Z What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408580#M962460 <P>I have been waiting 2 days for a PUK code. &nbsp;I am considering requesting a refund and go elsewhere. &nbsp;</P><P>This is a simple request.</P> Thu, 29 Jan 2026 01:17:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408580#M962460 Jsilcock 2026-01-29T01:17:13Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408586#M962461 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/646356">@Jsilcock</a>&nbsp;</P><P>they're just starting to get caught up from the disastrous roll-out of the 50% Off offer. Use this link to message Customer Support...again...</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 29 Jan 2026 00:33:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408586#M962461 hairbag1 2026-01-29T00:33:06Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408588#M962462 <P>Sadly nobody really knows. There really isn't any communcation from public mobile in the Announcement section. It's really anyones guess. You could always do a follow up request and advise it's been 2 days now.</P><P>EDIT: THIS is at the top of the site frame. Funny thing is, it brings you to a page that has no updates and is just a generic page.</P><P>We’re experiencing longer than normal wait times. Rest assured, our team is working quickly to assist everyone. Thanks for your patience and understanding. <A href="https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community?_gl=1*cmt481*_gcl_au*Njc1ODY4MjYuMTc2ODk1NDU0NQ..*_ga*ODYxMDQxNjkyLjE3Njg5NTQ1NDU.*_ga_5Q4XYYJ879*czE3Njk2NDY3MzckbzE1JGcxJHQxNzY5NjQ2OTI4JGozNCRsMCRoMA.." target="_blank" rel="noopener noreferrer">Visit our Community for updates.</A></P><P>Zero updates. Geesh.</P> Thu, 29 Jan 2026 00:36:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408588#M962462 Socrates8567 2026-01-29T00:36:43Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408596#M962464 <P>Due to a tsunami of new activations the response time seems to be taking forever. I sent a query over 96 hours ago and haven’t heard anything back&nbsp;</P> Thu, 29 Jan 2026 00:54:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408596#M962464 SKSuh 2026-01-29T00:54:41Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408641#M962507 <P>I got a response in 24 hours. Also they are dealing with back log from the flash sale!</P> Thu, 29 Jan 2026 01:24:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408641#M962507 SoggyCereal 2026-01-29T01:24:49Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408719#M962765 <P>I’ve been waiting for 3 days, another account of mine 4 days. No response whatsoever!</P> Thu, 29 Jan 2026 03:06:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408719#M962765 SamSong2345 2026-01-29T03:06:10Z Re: What is the wait time for a response. https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408799#M962841 <P>Hello @ Jsilcock,</P><P>I sent you a private message. You can view and reply to it by accessing this link: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp;</P> Thu, 29 Jan 2026 11:58:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/What-is-the-wait-time-for-a-response/m-p/1408799#M962841 CSA_PM 2026-01-29T11:58:35Z