topic Need New eSIM Replacement & Promo Application in Get Support

Need New eSIM Replacement & Promo Application

pple — Thu, 29 Jan 2026 01:22:49 GMT

I am a new customer who activated a new line today. I have been attempting to activate this line since the promotion period, but due to severe system delays and technical errors on your side, I was unable to complete the process until now.

I have a critical issue that needs immediate resolution:

1. Connection Issue (Porting Complete but No Service): I have confirmed that my previous Fido account is already "Cancelled," meaning the porting process is finished. However, my Public Mobile eSIM is not updating and remains at "No Service" (or stuck on the default Bell signal).

2. Invalid eSIM Code & Request for Free Replacement: The provided eSIM code is showing as invalid. I noticed that the system requires a payment for a replacement eSIM for new users. However, I cannot accept paying an additional fee for a service failure caused by your system's glitches. Please provide a new eSIM QR code for free immediately.

3. Request for Promotion Application:As I have been trying to activate my line during the offer period but failed due to your system's technical issues, I am requesting that you manually apply the 50% Flash Sale promotion ($20 for 60GB) to my account.

4. Credit for Service Downtime: Since I am currently paying for a service I cannot use due to your technical errors, I request a credit or a date adjustment for the period I have been without service.

I look forward to your prompt response. Thank you.

Re: Need New eSIM Replacement & Promo Application

hTideGnow — Thu, 29 Jan 2026 01:07:32 GMT

hi @pple

so, the Public Mobile eSIM is there?

make sure you remove old carrier sim card, disable old carrier esim. Then enable PM esim, and change the label of the eSIM to Primary

then Reboot phone and click Reset network settings and it will work

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need New eSIM Replacement & Promo Application

pple — Thu, 29 Jan 2026 01:21:02 GMT

Hello, @hTideGnow

I received the PM eSIM QR code via email, but it says it's unusable. I think something went wrong during the initial setup through the app. I have also submitted a ticket. I hope it gets resolved soon... Thank you for letting me know!