topic Re: Ticket over 24 hours no answer in Get Support

Ticket over 24 hours no answer

FADISABIR — Thu, 29 Jan 2026 01:23:51 GMT

Hello, I recently switched my service over and transfered my phone# but my transfer is not complete, no one is able to call me, i am not able to send or receive text messages. Using eSim

Re: Ticket over 24 hours no answer

hTideGnow — Wed, 28 Jan 2026 23:20:11 GMT

hi @FADISABIR

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ticket over 24 hours no answer

J01 — Wed, 28 Jan 2026 23:44:15 GMT

The Koodo porting support team is not able to help, so I would't bother with that number.

Re: Ticket over 24 hours no answer

FADISABIR — Thu, 29 Jan 2026 00:25:47 GMT

I replied Yes, it was a partial port. cannot text in or out and incoming calls are not working. I did have a ticket. waited 24 hours. just created another one as per your suggestion using the link in my inbox. Thanks for trying to help