Renewal before cycle date without changing the plan

Iqbalmansuran — Wed, 28 Jan 2026 23:14:31 GMT

Hey there,

i want to renew my plan today without changing the plan. Is there any way? To do it?

Re: Renewal before cycle date without changing the plan

hTideGnow — Wed, 28 Jan 2026 23:18:04 GMT

you can do so, but you need PM support agent to assist. And the support volume is still high due to the Flash sales on the weekend

they might reply tonight if you submit ticket now, but more likely tomorrow

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437