topic My account in Get Support

My account

Lloydth00 — Thu, 29 Jan 2026 01:27:26 GMT

I would like to know how to contact customer service directly for Public mobile? I have been trying for a couple of days now. I even click on the link at the bottom and it brought me to another page that says private, but I don't know how to contact customer service. I even try putting customer service into the search box and it brought me to a chat bot which doesn't help me. I would like to contact customer service directly about my account. Is there a phone number?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

hTideGnow — Wed, 28 Jan 2026 23:10:54 GMT

hi @Lloydth00

everything is going via the ticket system, no direct calling

Re: My account

softech — Wed, 28 Jan 2026 23:11:26 GMT

@Lloydth00

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account

Verahu — Thu, 29 Jan 2026 01:55:25 GMT

Can you also please help me to escalate my ticket as well? I have been waiting for two days. I need a new esim QR code because i can't activate the first one so deleted the first one in the welcome email. Thank you so much!

Re: My account

Verahu — Thu, 29 Jan 2026 01:57:58 GMT

I download the first esim and can't activate it so i deleted it. Then i saw i can't scan the QR code to download again, i need a new QR code to do all steps again.

Re: My account

CSA_PM — Thu, 29 Jan 2026 11:47:28 GMT

Hello @ Lloydth00,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage