topic ESIM NOT WORKING SOS in Get Support

Porting issue

Amnayousuf — Mon, 26 Jan 2026 17:54:56 GMT

I can't port my number from Fizz and esim is not being installed what do I do

Re: Porting issue

hTideGnow — Mon, 26 Jan 2026 17:56:33 GMT

for esim, check your Sim Manager or Settings-> Cellular to confirm if the PM esim there

and if you need PM agent to help with activation and esim, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Esim not activating

Amnayousuf — Tue, 27 Jan 2026 06:18:21 GMT

I have tried number of times but esim is not activated and now my old provider has also ported my number to Public. What to do!

Re: Esim not activating

slusagm — Tue, 27 Jan 2026 13:01:00 GMT

is the eSIM installed on the phone? remove the old provider sim card. Enable the PM sim and set it to Primary. Reboot phone and reset network settings

but if all these don't help , you will need PM to reprovision the account/sim on the system. Open a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

ESIM NOT WORKING SOS

Amnayousuf — Wed, 28 Jan 2026 01:08:34 GMT

I ported my number out from Fizz to Public and its been a day since its on SOS. I can't have a physical Sim because my phone supports Esim only. I have tried all tested solutions but nothing seems to be working!! I have sent their support Agent number of Emails but haven't even heard back. I have already purchased 2 Esims from Public and have been charged for the package also. I don't even know how to port my number to another provider because Public clearly sucks and I am on SOS. I am so done. Stupid service, wouldn't recommend anyone. Does anyone have any last resorts?

Re: ESIM NOT WORKING SOS

hTideGnow — Wed, 28 Jan 2026 01:32:51 GMT

hi @Amnayousuf

you tried this already?

remove your old carrier sim card and disable old carrier esim

Enable PM sim and set it as Primary. Then Reboot phone and Reset network settings and try

Re: ESIM NOT WORKING SOS

Amnayousuf — Thu, 29 Jan 2026 01:28:23 GMT

Hey I quite literally tried everything. By removing old sim card do you mean delete the sim or just turn off the line?

Re: ESIM NOT WORKING SOS

hTideGnow — Wed, 28 Jan 2026 01:37:21 GMT

hi @Amnayousuf i meant your old carrier sim. You can simply disable it and not to remove. Not to remove in case the port was not completed and you need it

Re: ESIM NOT WORKING SOS

Amnayousuf — Wed, 28 Jan 2026 01:38:54 GMT

All of that is done. But still on SOS have tried pretty much everything left. I also bought 2 esims but they would just fail to activate and then after rebooting and network settings its still all the same

Re: Not recommended

hTideGnow — Wed, 28 Jan 2026 22:55:33 GMT

hi @Amnayousuf

I understand it has been tough for you, but they will get to you and get it resolved

Re: Not recommended

Amnayousuf — Wed, 28 Jan 2026 22:58:12 GMT

Please tell me how is that justified? How on the other end I am expected to wait 4-5 days without network and having no way to communicate with the provider? I am sorry but that is low for any network company in Canada. And my frustration is completely valid. I understand it can take time to sort, but atleast respond to my tickets or give me updates.

Re: ESIM NOT WORKING SOS

CSA_PM — Thu, 29 Jan 2026 17:32:36 GMT

Hi @ Amnayousuf

I sent you a private message to your created ticket.