topic Re: URGENT! I got double charged during activation glitch, need refund in Get Support

URGENT! I got double charged during activation glitch, need refund

Bowen95 — Thu, 29 Jan 2026 01:38:04 GMT

After checked the community, it looks like I am not the only one who got double charged during the new plan activation.

- Firstly paid 20$ to buy the plan

- Then logged into the app and found the plan was expired and paid 20$ again to reactivate the subscription..

Problem: After the activation glitch, I already successfully created and activated another new PM account with a new email.. So this problematic double charged account will not be used anymore.. (I even removed the eSIM of this problematic account..)
So Could you pls just refund me the 40$ I paid for that glitch? Since I don't even need that problematic account and phone number anymore, please don't add the refund as credit funds to this account.
If you don't want to refund me to credit card directly, can you please refund 40$ as credits to my new PM account (which is actively in use by me)?
Can any knowledgable agent help? thanks a lot !

Re: URGENT! I got double charged during activation glitch, need refund

Handy1 — Wed, 28 Jan 2026 20:52:31 GMT

@Bowen95 You need to ask support to help with that

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: URGENT! I got double charged during activation glitch, need refund

Bowen95 — Wed, 28 Jan 2026 21:08:36 GMT

I've created a support ticket number 647137-196 asking for the cancellation of this problematic account and refund my two payments. it seems still not processed. I can keep waiting, Can some agent please help escalate it? thanks a lot!

Re: URGENT! I got double charged during activation glitch, need refund

Handy1 — Wed, 28 Jan 2026 21:41:01 GMT

@Bowen95 Please note I’m just a customer like you trying to help. , you have to wait for reply from support and they will be able to assist you you