topic New subscription not working in Get Support

New subscription not working

SarabjitM — Thu, 29 Jan 2026 01:39:04 GMT

I bought a new subscription on Jan 26. Payment was also completed and money is out from my account. I am unable to activate my number. Please help.

Re: New subscription not working

hTideGnow — Wed, 28 Jan 2026 19:46:17 GMT

hi @SarabjitM

esim? if so, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscription not working

Moses_B — Tue, 03 Feb 2026 14:33:52 GMT

@SarabjitM We apologize for the inconvenience, and our support team has sent a private message in case you still need assistance, please double-check your community inbox.