topic Account not active - I have had this account for 2 years in Get Support

Account not active - I have had this account for 2 years

Stephanue — Thu, 29 Jan 2026 01:39:43 GMT

Suddenly, yesterday my account was not active and PM is asking for payment. I have had this account for 2 years and have a current CC on file and my account says that I am subscribed and my usage is not over - I have used 2 GB of 6 GB. I toggled airplane mode and turned the phone on and off and I cannot make any telephone calls. Has this happened to anyone else?

I work from home so this is incredibly frustrating.

Re: Account not active - I have had this account for 2 years

hTideGnow — Wed, 28 Jan 2026 19:10:27 GMT

hi @Stephanue

just account sign in issue. you need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account not active - I have had this account for 2 years

Stephanue — Wed, 28 Jan 2026 19:23:11 GMT

Thanks, I submitted a ticket. How is it a sign in issue? I can sign in fine and my account if up to date