topic Promo Activation Error (Error M.8702) in Get Support

Promo Activation Error (Error M.8702)

Van_ji — Thu, 29 Jan 2026 01:40:03 GMT

Hi,

I’m requesting help with a new activation for the $20/60GB promo.

I attempted to sign up two nights ago while the offer was still live, but I was blocked by Error M.8702. I visited a mobile shop near Walmart yesterday to resolve this, but they were unable to help as the promo had expired.

Since I tried to activate during the promo period and only failed due to a technical error on the site, could you please help me complete the activation with this plan?

Thank you.

Re: Promo Activation Error (Error M.8702)

hTideGnow — Wed, 28 Jan 2026 19:00:56 GMT

hi @Van_ji

so, you bought a plan, waiting for sim card and finally got it and want to complete the activation now?

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Promo Activation Error (Error M.8702)

Van_ji — Fri, 30 Jan 2026 04:50:33 GMT

Hi there,

Thank you for your response. However, there seems to be a slight misunderstanding of my situation.

I did not manage to complete the purchase or receive a SIM card because I was blocked by Error M.8702 on the website while the $20/60GB promo was still active. I attempted to sign up multiple times during the promotional period, but the technical error prevented me from finishing the transaction.

Since my failure to join was strictly due to a technical glitch on the Public Mobile website during the valid promo window, I am kindly requesting an exception to be made. I would like to activate a new line with the $20/60GB plan as originally intended.

Could you please assist me in completing the activation with this specific promotional rate?

I look forward to your positive response. Thank you

Re: Promo Activation Error (Error M.8702)

Anna237 — Thu, 05 Feb 2026 21:04:19 GMT

Hello, I had the same error code when trying to sign up. I did not use a promo code or anything. Just a normal signing up and i got the error code M.8702. When I tried to submit a ticket the page was very laggy and also would not let me submit the ticket. How do I fix this?