topic eSIM card in Get Support

eSIM card

donnaryan_7 — Wed, 28 Jan 2026 18:58:58 GMT

My eSIM card did not work tried 3 times and still failed I new a new eSIM card

Re: eSIM card

hTideGnow — Wed, 28 Jan 2026 19:02:53 GMT

can you login to PM app still ? if you can, you can buy eSIM yourself there on Account page

if not, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM card

mbacon — Wed, 28 Jan 2026 19:05:50 GMT

I'm in the same boat. Activation through the app failed 3 times. I then tried the QR code, which also told me I'd tried too many times.

I wasn't able to submit a ticket, because even when I filled out all of the fields on the ticket form, the Submit button remained unclickable.

Lastly, I can't even log in to my account, because the MFA is attempting to send a code to the number that I don't yet have access to.

I messaged the forum support on Monday, but haven't heard from them yet. Thankfully I am adding this as a second device and I don't need access, I pity the people who ported their number and have been unable to make calls/receive texts for days now.

I'm still hoping to hear back from support...

Re: eSIM card

mbacon — Wed, 28 Jan 2026 19:14:11 GMT

I just managed to submit a ticket, not for "Activation" but for 'eSIM'. I think the "Activation" form might be broken.