topic Re: SMS not working in Get Support

SMS not working

Sylviachoi — Thu, 29 Jan 2026 01:40:35 GMT

I recently changed my plan, and since then I am unable to send or receive SMS at all.

My account status shows Active, and I have signal and data working properly.

Where could I ask for help check and refresh/reset my SMS provisioning on the backend?

Thank you very much for your help.

hTideGnow — Wed, 28 Jan 2026 18:58:48 GMT

try Reboot phone and then click Reset network settings and test

if you have an Android, try uninstall Google Message, reboot and reinstall it and make sure to set it as the default messaging app

Sylviachoi — Wed, 28 Jan 2026 19:15:57 GMT

Hi I reboot and click reset settings already. But still not working 😣