topic Re: Rewards in Get Support

Rewards

irit — Wed, 28 Jan 2026 15:12:52 GMT

I sent my reward link to the friend, he joined using my link, but non of us got anything

Re: Rewards

kb_mv — Wed, 28 Jan 2026 15:15:31 GMT

@irit wrote:
Hi
I sent my reward link to the friend, he joined using my link, but non of us got anything

@irit You will receive 1 point on your billing cycle each month, your friend's $10 could take 72 hours to get there.

Re: Rewards

irit — Wed, 28 Jan 2026 15:16:18 GMT

He has it more than 72 hours already, at least one 2 weeks

Re: Rewards

slusagm — Wed, 28 Jan 2026 15:17:42 GMT

ask your friend to check with PM

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Rewards

kb_mv — Wed, 28 Jan 2026 15:20:21 GMT

@irit wrote:
He has it more than 72 hours already, at least one 2 weeks

@irit That timeline would have been helpful in your original post. Follow the info given by @slusagm for resolution. Give all the info that relevant in your/your friend's messages to support. It will save a lot of unnecessary back and forth.