topic Re: Activation with porting number not work in Get Support

Activation with porting number not work

Luong — Wed, 28 Jan 2026 06:32:14 GMT

Hi,

We subscribed online 3 days ago, but the service is still not activated. Our old service was cancelled due to the porting completed, so we’ve had no service for 3 days, which is critical as we’re expecting hospital and other important calls.

Issues:

eSIM portal shows “Having trouble downloading your eSIM”
QR code leads to a blank page
Support ticket site is under maintenance

Please help resolve this as soon as possible.

Thanks,

Re: Activation with porting number not work

BKNS27 — Wed, 28 Jan 2026 06:56:58 GMT

@Luong

PM site is under maintenance so you can try tomorrow morning but you can dm a CS_Agent and they will reply during business hours of 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you check to see if PM eSIM is checked as Primary? Deleted the old eSIM or remove old SIM.

Also reset the Network setting on your phone and reboot your phone and see if that works.

Re: Activation with porting number not work

Luong — Wed, 28 Jan 2026 08:11:49 GMT

Hi,

Did removed physical SIM. But don't know how to "PM eSIM is checked as Primary" and "Deleted the old eSIM" !

thanks